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FAQ
Sending a fax by email is easy. Just enter the destination number address as follows: destinationfax#@fax.com, where "destinationfax#" is the number you wish to fax TO. For example, if you are faxing to someone at 888-555-8888, you would address the email to [email protected] Then, simply type a message in the body of the email (optional), attach any documents for faxing, and hit SEND.
Note: The SPF requirement only affects sending faxes through E-Mail. You can still send faxes using the website or our fax apps regardless of SPF status. If you:
If you attempt to send faxes by E-Mail your faxes will fail if your email is not SPF enabled. Note: If you use the following email domain service providers, you should likely already be set up with SPF enabled
The SPF requirement protects against someone spoofing your E-Mail address(es) It also adds another layer of security against phishing attacks and spam E-Mail. Here’s a short video explaining how SPF works: https://youtu.be/WFPYrAr1boU Why did we make this change? We are adopting this standard to protect against someone spoofing your email address(es) It also adds another layer of security against phishing attacks and spam email. As a reminder this applies to sending faxes by email ONLY, all other forms of faxing have not changed. You can still send faxes via the website or mobile apps. For more details on enabling SPF, see:
Note: As an alternative solution, you may also add a Gmail account to your list of eligible send email addresses. Rather than using our Internet fax program remotely, you may send a fax via the secure online interface by logging in to your Fax.com account with the username and password for your account. You will now arrive in your inbox. Click the "Fax To" icon. Next, complete the online form and upload the files that you wish to fax. When you are finished, hit the "Send Fax" button. If you need assistance during each step, Help areas are available throughout the "Send Fax" page.
To learn about the security features that Fax.com offers, visit our Internet fax program security center.
Fax.com supports the following common file types:
Adobe® Acrobat® PDF
Group 3 TIF Image Microsoft Word Microsoft Excel Microsoft PowerPoint HTML Plain Text Rich Text Format (RTF) Graphic Interchange Format (GIF) JPEG Portable Network Graphic (PNG) Access Snapshot (SNP) For a complete list of supported file types, please email your request to [email protected].
For Fax.com's pricing details, please visit our Pricing Page.
You can add as many additional fax numbers as you'd like to your Internet fax program account. Each number costs $9.99 per month and includes 300 additional pages for faxing (to/from the US). For additional pricing details, please visit our Pricing Page.
To add additional fax numbers to your account, please contact us and select "Add another fax number" from the scroll-down list of topics. Once we receive your request, we will send you back a form to complete with information about your new fax number/account. Please complete the form and then email it back to [email protected] Once the new number(s) have been activated, we will send you an email confirmation with your new fax number.
You can change your username and password at anytime to protect the security of your Internet fax program account. To change your password, login to your account with your username and password at www.fax.com. Once you have logged in, click the "Settings" icon located at the top right-hand side of the screen. Click the "General Settings" tab and enter your new username and/or password as desired.
If you forget or misplace your username or password for your Internet fax program account, you may request it online by simply clicking on "Forgot Username/Password?" link, which is located at the bottom of the login screen. If you have forgotten both your username and password, please contact us via our customer support page to have your Username sent to your email address or your password reset. Please include information in the email that will help us identify your account, such as the Account ID, company name, primary account holder, and/or fax number assigned to the account. Once we receive your request, the correct username and password information will be sent to the email address that is on file for the account's primary contact.
To update your credit card information, login to your account and click on the "Billing" icon. Then click on the "Update credit card information" link. You will see the credit card(s) you have on file. You can add additional cards that will be used if your primary card fails.
To add a new card, select "Add Additional Card" at the top of the page. To edit an existing card, click the "Edit" button next to the card. Our system requires that active accounts have a valid credit card on file. In order to delete the existing primary card, you will first need to add a new card and select "Primary".
The "Update Card" or "Add Card" buttons will not be active until you have entered the required information. Once you have submitted the form, you should see the updated card information, letting you know that your update was received.
Please note: We do not accept Discover cards Internet fax program payments.
At the end of each month, Fax.com will bill your credit card for any charges incurred during that month. To view a list of invoices posted to your account, log in to the Fax.com website at www.fax.com and click on the "Billing" icon located at the top of the screen. Then choose the "View Invoice List" option. You can click on any one of the invoice numbers listed to view itemized charges for that billing cycle.
When viewing the invoice online you can also use your browser's "Print" function to print a hard copy for your records.
If you wish to cancel your Fax.com account, you may do so by contacting customer service by emailing us at [email protected] or online chat.
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