You can change your username and password at anytime to protect the security of your Internet fax program account. To change your password, log in to your account with your username and password at www.fax.com. Once you have logged in, click the "Settings" icon located at the top right-hand side of the screen. Click the "General Settings" tab and enter your new username and/or password as desired.

If you forget or misplace your username or password for your Internet fax program account, you may request it online by simply clicking on "Forgot Username/Password?" link, which is located at the bottom of the login screen. If you have forgotten both your username and password, please contact us via our customer support page to have your Username sent to your email address or your password reset. Please include information in the email that will help us identify your account, such as the Account ID, company name, primary account holder, and/or fax number assigned to the account. Once we receive your request, the correct username and password information will be sent to the email address that is on file for the account's primary contact.

You can conveniently update your credit card and billing information online by logging into your Fax.com account with your username and password at www.fax.com. Once you have logged in, click on the "Billing" icon located at the top of the screen and select the "Update Credit Card Information" option. Then enter the information from your credit card including the card ID. The card ID is a three digit number on the back of your VISA or MC, or a four digit number on the front of an AMEX card. When you have entered all the information, click "Submit".

Please note: We do not accept Discover cards Internet fax program payments.

At the end of each month, Fax.com will bill your credit card for any charges incurred during that month. To view a list of invoices posted to your account, log in to the Fax.com website at www.fax.com and click on the "Billing" icon located at the top of the screen. Then choose the "View Invoice List" option. You can click on any one of the invoice numbers listed to view itemized charges for that billing cycle.

When viewing the invoice online you can also use your browser's "Print" function to print a hard copy for your records.

Sending a fax by email is easy. Just enter the destination number address as follows: destinationfax#@fax.com, where "destinationfax#" is the number you wish to fax TO. For example, if you are faxing to someone at 888-555-8888, you would address the email to 8885558888@fax.com. Then, simply type a message in the body of the email (optional), attach any documents for faxing, and hit SEND.

Rather than using our Internet fax program remotely, you may send a fax via the secure online interface by logging in to your Fax.com account with the username and password for your account. You will now arrive in your inbox. Click the "Fax To" icon. Next, complete the online form and upload the files that you wish to fax. When you are finished, hit the "Send Fax" button. If you need assistance during each step, Help areas are available throughout the "Send Fax" page.

In order to send a fax from email, your email address must be linked to your designated Fax.com account. If the sending address is not linked, you will receive an email notification indicating this error.

You can specify any number of senders on your Internet fax program account. To add new email addresses to your approved list of senders, log in to your account at www.fax.com. Then click on the "Settings" icon located at the upper right-hand corner of the screen. On the "Outbound Settings" tab, add the email addresses to your list of "Valid From Email Addresses" and click on "Update Outbound Settings" when finished.

All approved senders on this list will be able to send outbound faxes from their email address using your Fax.com account.

If a fax is not being delivered to your email address for any reason, you can also view it by logging in to your account via the Fax.com website at www.fax.com, with your username and password. If you do not know your username and/or password, you may request either by clicking on the "Forgot Username/Password?" link at the bottom of the login screen. Or, if you are still having trouble, please contact our Internet fax program support department.

Once you have logged in to your account, you will see a list of inbound faxes in your inbox. If the fax does not appear in your web inbox, our system has not received it. Often this is due to a misdialed or improperly programmed fax number. Please verify that the sender is using your correct fax number.

Faxes that appear in the web inbox, but not in your email inbox, may have been blocked from delivery by a spam filter or other security software. Please allow delivery for all emails from Fax.com.

If you need to change the designated email address for where your incoming faxes are received, please update your "General Settings" on your account within the Fax.com web interface. Log in to your account and then click the "Settings" icon at the upper right-hand corner of the screen. Within the "General Settings" tab, you can change the primary email address for delivery. Click "Update General Settings" when you are finished.

If you are not receiving confirmation of faxes that have been sent, check to make sure the account settings are set up properly for your account. By default, we will send a notification after your fax has been completed and again if the fax transmission failed. You can conveniently control the type and frequency of incoming email notifications that you receive within the "Account Settings" area of the Fax.com website.

To manage notification preferences for your account, log in to your account at www.fax.com and then click the blue "Settings" icon located at the upper right-hand corner of the screen. Under the "Outbound Settings" tab, set your "Email Notifications" preferences. Click "Update Outbound Settings" at the bottom of the page when you are finished. All notifications will be delivered to the primary email address associated with your account. You can also change the primary email address at any time under the "General Settings" tab.

If you have logged in to the website and are getting a notice stating that your account is on hold, the reason is usually due to an expired or declined credit card.

To update your credit card information, log in to your account with your username and password at www.fax.com To request your log in username and password, send an email to support@fax.com, including your name, company name and Client ID.

After you are logged in, click the "Billing" icon located at the top of the screen, then the "Update credit card information" link. Remember to hit "Submit" once your information has been updated.

We will reactive your account and send an email confirmation within 1 business hour of the update.

1. Login to website
2. Click on the Inbound Settings tab and complete the required fields
• Inbound File Format - Choose either PDF or TIF.
• Inbound Fax Delivery: - If you want to receive faxes in your email, choose the Web Inbox AND Email option. You will see the email address you provided on the sign up form is listed as the Primary Address. If you would like to change the Primary Address, you will need to update the General Settings tab. You can also add a Secondary Address so when a fax comes in to your Fax.com fax number, it will be delivered online and sent to BOTH the Primary and Secondary email address. If you would like to retrieve the faxes on the website only, choose Web Inbox ONLY. If you choose the Web Inbox ONLY option, you can still receive an email that will notify you when a fax has been delivered to your Inbox. You can choose the frequency of these notifications by selecting the Inbound Fax Notification Frequency at the bottom of the page.
• Online Fax Storage - Any faxes left sitting online (whether in one of your folders or the Trash) for more than 30 days, will incur a fee of $0.05 per fax per month. To avoid these storage fees, you can choose to Automatically delete faxes by entering 30 days or less.
• Once all your Inbound Settings have been set, click the UPDATE INBOUND SETTINGS button at the bottom of the page
3. Outbound Settings tab
• Email to fax security - If you would like to require a password for sending faxes via email, you will select "Password protect with" and enter your password in the blank space. If a password is entered here, when sending a fax via email this password (and only the password) should be entered in the subject line of the email. The system defaults to "Do NOT password protect."
• Document Handling - When sending a fax via email, you can choose to "Fax Email Attachments", "Fax Email Body" and you can choose the resolution of the fax (Fine will cause the fax to take longer to transmit to the fax recipient).
• Email Notifications - When sending a fax via email, we can provide 2 types of notifications: the 1st is an Acknowledgment, where we will let you know that we received your request, the 2nd is a Delivery Status, where we can let you know weather the fax was successful or not.
• Valid From Email Addresses - Here is where you will list all the authorized email addresses that you would like to give access to your service to send faxes via email. Enter one email address at a time next to "New" and click "Update".
• Once your settings have set, make sure to click "Update Outbound Settings".

For Fax.com's pricing details, please visit our Pricing Page.

You can add as many additional fax numbers as you'd like to your Internet fax program account. Each number costs $9.99 per month and includes 300 additional pages for faxing (to/from the US). For additional pricing details, please visit our Pricing Page.

To add additional fax numbers to your account, please contact us and select "Add another fax number" from the scroll-down list of topics. Once we receive your request, we will send you back a form to complete with information about your new fax number/account. Please complete the form and then email it back to customerservice@fax.com Once the new number(s) have been activated, we will send you an email confirmation with your new fax number.

To learn about the security features that Fax.com offers, visit our Internet fax program security center.

Fax.com supports the following common file types:

Adobe® Acrobat® PDF
Group 3 TIF Image
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
HTML
Plain Text
Rich Text Format (RTF)
Graphic Interchange Format (GIF)
JPEG
Portable Network Graphic (PNG)
Access Snapshot (SNP)

For a complete list of supported file types, please email your request to support@fax.com.

If you have problems viewing TIFF faxes from Windows XP, it is most like due to an incorrect file association in the Windows system. Common problems include not being able to view all pages of the fax or open the file at all.

To correct this error, Windows needs to know which software to use to open the file. Most computers come equipped with a built-in viewer called the Windows Picture and Fax Viewer. Using this viewer, you will need to perform the following steps:

1. Save the TIFF fax to your Desktop by right clicking the "TIFF" image on our website and selecting "Save Target As" or "Save Link As" (in Firefox).
2. Right-click the TIFF file you just saved and go to "Properties". On the window that appears, select the button marked "Change".
3. In the new window under "Recommended Programs:" select either "Windows Picture and Fax Viewer" or "Microsoft Office Document Imaging" (if you have Microsoft Office).
4. Click "OK" twice and then restart your web browser.
5. The file will open properly and you will be able to use the page-up or page-down keys on your keyboard to view the additional pages. There is also a drop-down box in the middle of the viewer screen that will allow you to jump to any page in the document.

The QuickTime player will try to open the .TIFF file which it can't display properly. You should use another image viewer (see article above). Here are the instructions on how to disable QuickTime from opening .TIFF files:

1. Click on Start then on Settings and the Control Panel
2. Double-click on QuickTime (not on QuickTime 32 if you have older version)
3. In the window that opens click on "Browser Plug-in" in the drop-down menu. Or, if you have Quicktime 7 or greater, click the tab that is labelled, "Browser", then proceed to the next step.
4. Click on MIME Settings: button
5. Click on the + sign in front of Images to expand the selection
6. Uncheck the box for TIFF image file
7. Click on OK
8. Close the QuickTime Settings window
9. Restart all instances of your web browser. (VERY IMPORTANT)

Log in to your Internet fax program account via the Fax.com web interface with your username and password. Once you have logged in to your account, click the "Settings" icon located at the top right-hand side of the screen. Click the "General Settings" tab and then un-check the box that says "Include a cover page with each fax?" to disable the cover page.